Warhammer Tau EmpireThe Warhammer Tau Empire
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In case you are uncertain about any part of our terms of supply or have a certain time limit for your order, please contact us by telephone or e-mail so that we can help you with your order before you place it. Should one of your ordered articles not be in store, we will order it as soon as possible from our suppliers, usually on Monday mornings.
Most orders from our vendors are received on Thursday or Friday of the same month and we endeavour to deliver them to you within 24 hrs of receipt of the same. This lump sum applies per parcel up to a value of 300 and a max. limit in terms of surcharge.
Below you will find further shipping methods that are available to you: RYSLAM First Class has a lead time of 1-3 business day. RYSLAM Airmail has a lead time between 1 and 3 weekly, according to your area. Internationally Tracked is covered for added value and is fully traced from the beginning to the end of the trip and has the same carrier as Airmail.
On the next working weekday the shipping time is up to 2 working working days. The UK has a 5 kg surcharge, with the exception of the Royal Mail Special Supply, which has a 2 kg surcharge. There is a 2 kg shipping cost allowance for all orders placed internationally. That is because Royal Mail has a unique parcel load of 2 kg for all your mail items.
In case you are uncertain about any part of our terms of supply or have a certain time limit for your order, please contact us by telephone or e-mail so that we can help you with your order before you place it. Helix Wargames accepts the return and exchange of articles bought through our website for any reasons, which include that you have easily modified your opinion.
All problems must be reported or your parcel received within 14 working working hours. We' ll solve the problem by shipping you spare parts wherever we can, and we'd rather do so than give you a full reimbursement. We may ask you to send an article back to us. In case you would like to easily reverse and send back all or part of your order, please inform us in written form within 7 working day after receipt of your order.
Make sure that the articles are not broken or opened. We kindly ask you to pack your articles either in the stock box or in a similar grade. You must send your item back to us within 21 working nights of the complete or partial cancellation of your order. When you have recieved your order and would like to send all or part of it back for replacement, please contact us within 7 working hours after receipt of your order.
Make sure that the articles are not broken or opened. We kindly ask you to pack your articles either in the stock box or in a similar grade. Send us your articles back to the adress on your order form and inform us when you have sent them. You must send your item back to us within 21 working day of request.
In case you wish to receive a reimbursement, we will provide you with an immediate reimbursement. We ask you to comply with the following general returning, exchange and reimbursement procedures, but let us know by e-mail, telephone or mail that you wish to send back a Games Workshop item. If a customer does not inform us within 14 working day after receipt of their order, we reserve the right not to do so.
In addition, we retain the right not to receive returned or exchanged products from any customer who does not send the products back to us within 21 working nights after the order has been cancelled. Clients who buy from abroad are granted a suitable deadline for deliveries.
When you receive a good that has a defect that contains an item out of a carton/blister, you must inform us within 12 month of receiving it. We' ll solve the problem by shipping you spare parts wherever we can, or we'll give you an immediate reimbursement if you like.
We may ask you to send an article back to us or the producer.