Kollam Raviz Resort in KeralaKerala Kollam Raviz Resort
Nice resort near the backwater - review of The Raviz Resort and Spa, Ashtamudi, Kollam
It is a beautiful place and the views for this new property are great and it may be that I was just bad luck, but should anyone ever have bad luck in a five-star city? I was a visiting lecturer at a meeting at the hospital. After a four hours ride I came to find chaos for my chauffeur to get in.
A minibar was empty too..... they came quickly to advertise, but of course, am I a cynic, does this mean that they earn cash from the invite? "After asking about the kettle an hours later, I checked that I could have free room-services. And it shouldn't be long before even one proposal is made in a 5-startel.
GUTER Service is of great importance. And then I found that the web is only available at about 2. 50 per half hour...not something I've previously found at 5 stars Hotels. So I didn't even take the trouble with my breakfasts.... in fact I didn't decide to have anything to drink at the hospital.
When I wanted to talk to 1200 guys or so, I chose to hold on to the waters! During my sojourn and as I walked away, I came with all kinds of causes for the bad service....and I kindly pointed out that in 5-star hotels visitors are not interested in causes.
Our aim is and we are expecting good service. I am a little bit dissapointed to give such a review to this property because, given its position and ambience, it has the capacity to be a great hotel....but if I am unlucky...then you can...unless you can ensure that you get "your 5-star act" together. To make matters worse....the welcome I got when I left tried to bill me for business web connection when I had never used one before!
Mr. Roshall, thank you for your comments on your last visit and the significant errors in our services. As for the car stop: This was not really from the side of the hotels, but from the group members themselves, where they had an ID system for their guests & to let their coaches in.
Many thanks and we sincerely wish to welcome you back to Kerala to offer you our usual high level of services. If you are planning a revisit to Kerala, please let me know, as it would be a great experience for me to make sure your trip goes smoothly.